At DigitoolPro, customer satisfaction is our highest priority. We strive to deliver top-quality digital products and services. However, since our items are non-tangible and downloadable, refunds are handled under specific conditions outlined below.
1. Eligibility for Digital Product Refunds
Non-Delivery of Product If you do not receive the digital product (e.g., download link not delivered due to technical issues), please contact us immediately. After verification, we will either resend the product or issue a refund.
Defective Product If the digital product does not function as described and we cannot resolve the issue, you may be eligible for a replacement or refund.
Duplicate Purchase If you accidentally purchase the same product more than once, contact us with proof, and we will process a refund for the duplicate order.
2. Non-Refundable Cases
Refunds will not be issued in the following cases:
Downloaded Content – Once a digital product has been downloaded or accessed, it cannot be refunded unless it is proven defective.
Compatibility Issues – It is the customer’s responsibility to ensure the product is compatible with their device/software before purchase. No refunds will be issued for incompatibility.
Change of Mind – Refunds are not provided if you simply no longer want or need the product after purchase.
3. Refund Process
If you believe you qualify for a refund under the conditions above:
Contact Us – Email our support team at 📧 support@digitoolpro.com with your order number and details of the issue.
Review – Our team will review your request and notify you whether your refund has been approved or declined.
Processing Time – Approved refunds will be issued back to your original payment method within 5–10 business days, depending on your bank/payment provider.
4. Exchange Policy
We do not offer exchanges for digital products. However, if you face an issue with a purchased product, our support team will work with you to resolve it promptly.
5. Contact Information
If you have any questions about this Refund & Returns Policy, please reach out to us:
